Service Your luxury is our service

For us, a good service is a matter of course for an all-round successful vacation. From shuttle service to our child and youth care (open again from easter 2022) to your vacation with dog: Learn more about our services.

Limousine service Exclusive. Reliable. Safe.

A luxurious start to your well-deserved Baltic Sea vacation: Let our elegant limousines pick you up right at your doorstep - luggage service included, of course. The limousines have modern equipment so that you can make yourself comfortable in the fully air-conditioned interiors even in summer. Our chauffeurs are punctual, discreet and have excellent local knowledge. On the comfortable ride you may already leave the everyday life behind you, enjoy the landscape and look forward to a carefree time full of beautiful impressions in the Baltic resort Binz.

The costs for the limousine service amount to 550 € for a journey from Berlin to Binz and back. This amount is valid for all trips as an from-price.

E-charging station Sustainable on vacation

As residents of the beautiful island of Rügen with its chalk cliffs, white sandy beaches and pristine forests, we are particularly concerned about environmental protection. Like us, more and more people are switching to an electric car. That's why, when you vacation with us with your e-car, we offer you a very special service: you have the opportunity to charge it at one of two charging stations, which are safely located in the hotel's underground garage. While your car is charging, you can enjoy a relaxing wellness session, indulge in culinary delights or take a nice walk on the beach.

Good to know

costs per charging: free for hotel guests
10.00 EUR for external guests
charging stations: 1x Tesla Supercharger, 1x charging station 16A

Kids and youth club Children's and youth

The children's and youth club will be open again at Christmas, New Year's Eve and from Easter 2025. Children between the ages of three and 15 can enjoy a variety of activities such as table football, painting and arts and crafts and meet vacation friends their own age. Over the Christmas period, the turn of the year and Easter, we also have special program items on offer, including Christmas decorations and gift making, cookie baking and Easter egg hunts.

Dogs Unforgettable holiday moments

Your four-legged friends are very welcome here. Every dog is greeted on arrival with a blanket and a bowl, which are available to them throughout their vacation. Of course, a small treat bag is also included. For reasons of hygiene, dogs are unfortunately not allowed in our restaurant or wellness area. However, you can always take your dog to the restaurant terrace during the warmer months.

Here in Binz is a dog beach at beach exit 50/51. In the low season, you and your dog can also use the entire Binz beach, where dogs are not allowed in the high season. However, please note that dogs must be kept on a lead.

Good to know

Costs per dog: 35.00 EUR per day
Opening of the dog beaches: October - April (dogs must be kept on a lead)

Frequently asked questions Good to know

What credit cards are accepted at the hotel?

The following credit cards are accepted in our hotel: American Express, Master Card and Visa as well as all EC cash cards.

Is there a possibility to rent a car/bikes on site?

If you arrive without a car and still want to explore our beautiful island independently of public transport, our team at the reception will contact a car rental agency for you. Also, we are happy to assist you in renting a bicycle from Deutschmann bike rental service. Please notify us about your wish already in the morning of the selected day.

Is there a parking place for the car?

Our hotel has its own underground parking garage. Parking in the garage as well as on the hotel forecourt is subject to a charge of € 21.00 per day and vehicle. The marked fire department access roads must be kept clear at all times for safety reasons.

Where can my electric car be charged?

You have the possibility to charge your electric vehicle in our underground garage. The reception will gladly inform you about the use and instruction.

Is there childcare at the hotel?

We offer childcare in our children's and youth club (open at Christmas, New Year's Eve and then again from Easter 2024) between the Rugard Thermal Strandhotel and the Arkona Strandhotel. By the way: If you need an additional baby crib, please ask at our reception.

Are dogs allowed in the hotel?

Pets are welcome in our house. However, we ask for your understanding that for hygienic reasons pets are not allowed in our restaurant Ruiani and the fireplace room as well as in our wellness areas. We ask you to keep your four-legged friends on a leash throughout the hotel. Please also note the dog regulation of the district of Rügen. The visitor's tax for your dogs will be charged with 2.00 € per dog and day.

Are there medical offices near the hotel?

In case you need to see a doctor during your vacation, we will be happy to assist you. Please ask our staff at the reception. Here you can also ask if you want to know where the nearest pharmacy is located.

Can beach towels be rented at the hotel?

We kindly ask you not to use the hotel linen outside the hotel - especially on the beach. We will be happy to provide you with beach towels. Please contact the reception staff for this purpose. If you want to rent a beach chair, you are also welcome to ask at the reception.

Is there a possibility to play golf nearby?

You have the choice between two golf courses on the island of Rügen. The 9-hole golf course of Schloss Ranzow is located near Lohme and is about 28 kilometers from the Baltic resort of Binz. The 18-hole golf course "Schloss Karnitz" near Putbus is about 26 kilometers away from the Baltic resort Binz. For more information please contact the reception.

Can rooms also be rented for meetings or celebrations?

Our hotel has a divisible event room with daylight. We will be happy to organize your anniversary, your meeting or your next conference. If you are interested, please contact our staff at the reception.