General Terms and Conditions for the Hotel Accommodation Contract
I. Scope
1. These terms apply to hotel accommodation contracts and all associated services and deliveries provided to the guest.
2. Deviating terms—including those in the general terms and conditions of the guest or booking party—shall not apply unless explicitly confirmed in writing by the hotel.
3. An integral part of these terms is the current house rules of the respective hotel, which the guest fully accepts upon booking and throughout the stay. These rules are posted within the hotel. They include a strict requirement for dogs to be leashed at all times on the hotel premises. The consumption of cannabis in or around the hotel is strictly prohibited.
II. Conclusion of Contract, Contractual Partners
1. A hotel accommodation contract (hereinafter referred to as “contract”) is established when the hotel confirms a guest’s booking request. The hotel processes the guest’s personal data solely for contract fulfillment and related purposes, in compliance with applicable data protection regulations.
In accordance with §29 of the German Federal Registration Act, foreign guests are legally required to provide specific personal data via a registration form. These details are collected exclusively for legal purposes and handled per data protection laws.
Further details can be found in our privacy policy.
2. The contractual parties are the hotel and the guest. If a third party makes the booking, that party is jointly liable with the guest, provided a declaration is submitted to the hotel. Regardless, the booking party must pass on all relevant contractual information, especially these general terms, to the guest.
3. Subletting or repurposing of hotel rooms for uses other than accommodation requires prior written approval from the hotel.
III. Services, Prices, Payment, Set-off
1. The hotel is obligated to provide the booked rooms and agreed services under these terms.
2. The guest is obligated to pay the agreed or applicable prices for the accommodation and any additional services used. This includes services and expenses incurred by third parties on the guest’s behalf. Prices include applicable VAT. If more than four months pass between contract conclusion and arrival and taxes increase, the hotel may adjust the price accordingly.
3. The hotel may condition its consent to reductions in booked rooms, services, or stay duration on a corresponding price adjustment.
4. Hotel invoices are payable immediately upon receipt without deductions. Guests will be in default 30 days after the due date unless otherwise stated for consumers. Default interest is 5 percentage points above the base rate for consumers and 8 for businesses. A € 5.00 reminder fee may apply per notice.
5. The hotel may request a reasonable advance payment or security at the time of contract conclusion (e.g., credit card guarantee, deposit).
6. In justified cases (e.g., payment delay or contract scope changes), the hotel may demand further advance payment up to the full contract amount.
7. Even during the stay, the hotel may require advance payment or security for current or future claims.
8. The guest may only offset claims against the hotel that are undisputed or legally established.
IV. Guest Cancellation / Withdrawal
1. Guests may withdraw from the contract at any time under the following terms:
a) The hotel is entitled to reasonable compensation.
b) Instead of calculating specific damages, the hotel may charge flat-rate compensation:
- 90 % for overnight stays with or without breakfast
- 70 % for half board
- 60 % for full board
The guest may provide evidence of lesser or no damages.
c) If calculating specific damages, the amount will not exceed the agreed price minus saved expenses or alternative earnings.
2. The same applies if the guest fails to utilize the services without notifying the hotel in time.
3. If the contract grants a cancellation option within a set deadline, the hotel has no claim to compensation if cancellation occurs within that period.
Cancellations must be made in writing and are effective upon receipt.
V. Hotel Cancellation / Withdrawal
1. If the guest has a free cancellation right under IV.3, the hotel may also cancel if other requests exist and the guest does not waive the right.
2. If an agreed advance payment or security is not made by a set deadline, the hotel may also cancel.
3. The hotel may also withdraw if:
- Force majeure or circumstances beyond the hotel's control make contract fulfillment impossible
- Rooms were booked using misleading or false information
- Service usage threatens hotel operations, safety, or public reputation
- Unauthorized subletting occurs
- A breach under VI.3 arises
- The guest’s financial standing deteriorates significantly
- Insolvency proceedings are initiated or dismissed for lack of assets
4. The hotel must notify the guest immediately in writing.
5. No compensation claims may be asserted by the guest in such cases.
VI. Arrival and Departure
1. Guests are not entitled to specific rooms unless confirmed in writing.
2. Rooms are available from 4:00 p.m. on the agreed arrival day.
3. Rooms must be claimed by 6:00 p.m. unless a later arrival is arranged. Otherwise, the hotel may reassign them and cancel the booking without liability.
4. Rooms must be vacated by 11:00 a.m. on the day of departure. Late checkouts may incur additional charges:
- Until 6:00 p.m.: day-use rate
- After 6:00 p.m.: 100 % of the room rate
The guest may prove lower or no damages.
VII. Hotel Liability and Statute of Limitations
1. In case of service disruptions or defects, the guest must notify the hotel immediately. Failure to do so forfeits reduction rights.
2. The hotel is liable under statutory law for damages involving death, physical injury, or health, as well as warranties and fraudulent concealment.
3. For all other damages from minor negligence, liability applies only for breach of essential contractual duties. Damages are limited to typical, foreseeable amounts.
4. These limitations apply to all legal claims and include liability claims against employees and agents. They do not apply to warranties, fraud, or personal injury.
5. For items brought to the hotel, liability is limited to 100 times the room rate, capped at € 3500. For valuables (e.g., cash, jewelry), the cap is € 800. Use of in-room or central safes is recommended.
6. Parking does not constitute a safekeeping agreement. The hotel has no monitoring duty. The hotel is not liable for theft or damage to vehicles or contents unless caused by gross negligence or intent. Claims must be made before leaving the premises.
7. Wake-up calls are carried out with care. Claims are excluded except in cases of gross negligence or intent.
8. Mail and packages are handled with care. The hotel provides storage, delivery, and forwarding (if requested, possibly for a fee). Items may be handed over to local lost-and-found after one month, with a fee.
9. Damage claims expire after two years from knowledge or after three years from the event, whichever comes first – except for personal injury or gross negligence.
VIII. Final Provisions
1. Amendments or supplements must be in writing. Unilateral changes by the guest are void. Written form can include fax or email.
2. Place of performance and payment is the hotel's registered location.
3. Jurisdiction is the hotel's location or, at the hotel’s discretion, Bergen, if the guest is a business or legal public entity. If the guest has no domestic general jurisdiction, the hotel’s jurisdiction applies.
4. German law applies, excluding UN sales law.
5. If any clause of these terms becomes invalid or void, the remainder remains in effect. Statutory provisions apply otherwise.